SHIPPING & RETURNS

Shipping

Shipping Methods & Policy

We have 3 domestic shipping options to choose from upon checkout. For items needed in a hurry, please select one of our expedited shipping options to receive your item(s) sooner. For boutique customers in the Anderson Creek/Spring Lake, NC area, we do offer free local delivery. Read below for more instructions on how to select the right shipping for you!

US Priority Mail Shipping

Our boutique offers flat rate shipping on all US orders! Please allow 1-2 business days to process your order. Once your order is processed, it will arrive in 3-5 business days.

U.S. Priority Mail Express

1-3 Business Days - Shipping rates start at $23.75 - Place your order by 2pm EST, and we’ll ship it out the same business day. You will receive your order in just 2 business days (excluding the order date). Expedited orders cannot ship to a PO Box.

Free Local Delivery

We offer free local delivery within 5 mile radius of our warehouse located Spring Lake, NC. Allow 1-3 business days for processing and delivery. Orders placed after 2:00pm will not be processed until the following business day. Once your order is out for delivery, you'll be notified via email and/or SMS. Our delivery hours are Monday-Friday 3:30pm-7:00pm.

*Please note that delivery times do not include weekends or holidays. Business days are Monday-Friday. Any delays due to UPS/USPS exceptions and weather related delays are beyond our control. Shipping charges are non-refundable.

International Shipping rates?

Urbane Lure does not offer International shipping at this time. Please check back with us for status updates and changes.

When will my order ship?

Most orders ship the next business day after the order has been placed! We do offer expedited shipping options if you’re shopping in a hurry. However, for standard shipping from our boutique, processing may take up to 1-3 business days.

What if my package was lost or stolen?

If your package is lost or stolen, we will open an investigation with the shipping carrier. Please note this may take up to 7-10 business days. Either way, let us know ASAP.

Once the investigation is complete, if your item is lost in transit or delivered to the wrong address we will replace your items or issue a refund if they are not available. However, if the shipping carrier determines the package was delivered to the correct address we are unable to issue a refund.

It is the customer's responsibility to ensure the correct shipping address is entered. We are not responsible for mis-delivered packages due to an incorrect shipping address being entered, or if a package is shipped back to us due to an incorrect or undeliverable address. We reserve the right to charge a flat $6.65 fee if under 1lb, or $9.00 if over 1lb to re-ship the order to the correct address.

Orders over $500

Any order over $500 will be insured by Urbane Lure LLC, and will require a signature upon delivery. This is simply a safeguard against theft or damage.

Have a question you don’t see here?

Whether you want more information about our boutique’s shipping policy or you want to know more about our return labels, please reach out to use with questions we haven’t already answered. You can email us at customerservice@urbanelurellc.com.

Returns

What is your Return Policy?

At Urbane Lure, we understand that sometimes your online items don't turn out as you'd expected. We are happy to accept returns and will issue store credit for the amount of the item(s). Please review our full return policy below.

Returns are for store credit only. No refunds will be issued.
Free prepaid return labels are generated below for US orders only.
Items marked SALE may not be returned, refunded or exchanged.
All returns/exchanges must be done within 7 days of order receipt.
Items must be unwashed and unworn. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
NON-RETURNABLE: Final sale items, Jewelry, Intimates, Bras, Camisoles, Slips, Socks, Hats, and Masks.
Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted.
Damages must be reported within 3 days of receiving merchandise. Please contact customerservice@urbanelurellc.com for assistance.
Urbane Lure reserves the right to charge a flat $15 restocking fee for excessive returns. This pertains to a return rate over 75%. This allows us to continue to provide our customers with Free Shipping AND Free Returns. Damaged items excluded.
Urbane Lure reserves the right to terminate accounts in its sole discretion.
Store credit expires 1 years after it is issued.

Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at customerservice@urbanelurellc.com

How do I return my merchandise?

We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return.

1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.

2. Email us at customerservice@urbanelure.com with a copy of your original invoice and reason for the return.

*Please include additional pictures if item(s) are defective.

We will respond to your inquiry within 48 business hours. If your item(s) qualify for a return you will receive a return shipping label.

3. Place unwanted merchandise in a shipping safe box or envelope with original invoice included, apply return label, and ship back!

When will my return be processed?

We typically process all returns within 5-7 business days. Once processed, you will receive an email showing it has been completed and your credit is available for use! We appreciate your patience around the holidays. Please record your tracking information to check when it arrives back to our facilities.

If you have any issues with printing your return label, please email customerservice@urbanelurellc.com. We will send a confirmation email when your store credit is available.

*We recommend recording your tracking information to ensure delivery.

Exchanges

How does the exchange process work?

If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item and we will issue a REFUND back to your original payment form for that item when your return is processed. All other returns are for store credit only. Follow the Return steps above to begin any exchange process.

Can I exchange my item for a different size?

Yes! We have two options you can take to exchange your item for a new size.

Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 30 days of ordering for a refund.
Return the unwanted size to us, note the exchange on your invoice, and we’ll ship the new one. A credit will be issued if the item has sold out.

*Please be aware that sale items are final sale and are not eligible for returns or exchanges. We are making room for new items in the boutique!

How do I exchange my purchase for a completely different item?

If you’d like to exchange your purchase for an entirely different item, please send your item(s) back to us. We will then issue store credit to you, making it easy for you to purchase your desired item.